Principles of Family Medicine in Action : The Jaffna Experience
Dr. Shane Malitha Halpe
Excited to begin my Family Medicine training, I received an appointment at the University of Jaffna's Family Health Center in Kondavil, situated under the Nallur Divisional Secretariat. The center primarily served Sri Lankan Tamil patients who communicated in their native language. This presented a unique challenge, but also a fascinating opportunity to work with a culturally and religiously diverse population. Having grown up in Colombo, this experience offered a chance to broaden my horizons and become a more well-rounded physician.
I had the privilege of training under the supervision of Dr. S. Kumaran, Consultant Family Physician and Senior Lecturer in the Department of Community and Family Medicine at the University of Jaffna's Faculty of Medicine.
The University Family Health Center (FHC) at Kondavil boasted a well-equipped consultation room, laboratory, demonstration room, lecture hall, reception area with waiting space, telemedicine room, practice management room, and a counseling room. Working in this comprehensive unit, I witnessed the principles of Family Medicine come alive.
1. Are committed to the person rather than to a particular body of knowledge, group of diseases, or special technique; Unlike some specialties focused on specific diseases or techniques, Family Medicine prioritizes the whole person. At Kondavil, this philosophy was evident. The center offered a wide range of services, including outpatient care, a non-communicable diseases clinic, a healthy lifestyle center, a footcare clinic, laboratory facilities, geriatric care, and a pediatric and neurodevelopmental clinic. This comprehensive approach ensured accessible primary care for all, from children to older adults, men and women, regardless of specific conditions or treatments.
2. Seek to understand the context of the illness; Family medicine emphasizes understanding the context of illness, incorporating the biopsychosocial model. At Kondavil, healthcare professionals understood this approach, considering each patient's individual environment. This allowed family physicians to provide personalized care tailored to each patient's specific needs.
3. See every contact with their patient as an opportunity for prevention or health education; Family medicine views every patient interaction as an opportunity for preventive care and health education. This philosophy was central at Kondavil, where preventive and opportunistic screenings were a high priority. All patients over 35 received screenings for common non-communicable diseases, while the healthy lifestyle clinic offered weekly health education sessions.
4. View the patients in their practice as a population at risk; Understanding the high prevalence of Non-Communicable Diseases (NCDs) like diabetes, hypertension, and dyslipidemia within their patient population, the Kondavil Family Health Center prioritized preventive care. The center's laboratory facilitated regular screenings and testing for fasting blood sugar, total cholesterol, and serum creatinine. Notably, paper records were maintained with a copy provided to each patient, ensuring continuity of care and patient empowerment.
5. See themselves as part of a community-wide network of supportive and healthcare agencies;

The Family Medicine unit at Kondavil embodied the spirit of community collaboration. It served as the central hub, providing comprehensive primary healthcare services that addressed physical, psychological, and social needs within the region. The Family Physician functioned as a true community leader, fostering collaboration with various stakeholders. This included working alongside government agencies, non-governmental organizations, hospitals, and local and foreign universities. Through this network, the Family Physician collaborated with policymakers, investors, administrators, specialists, public health officials, allied health staff, and community health workers to improve the community's well-being. Some key community outreach activities included woman empowerment initiatives, a neurodevelopmental clinic, community-based geriatric care, a community-based nutrition program, and health promotion programs for both probation school children and
individuals struggling with drug addiction
.
7. See patients in their homes; Family medicine emphasizes home visits for certain patients. The Kondavil Family Health Center implemented this philosophy through regular home visits by the Family Physician accompanied by community health workers. University vehicles provided transportation, allowing them to reach patients with cerebrovascular accidents, neurological disabilities, limited mobility, psychiatric disorders, or frailty. Witnessing patients in their home environment provided valuable insights into their ongoing health challenges – particularly beneficial for those facing poverty or transportation limitations.
6. Should ideally share the same habitat as their patients; Ideally, family medicine practitioners share the same environment as their patients. The Kondavil Family Health Center (UHFC) exemplified this principle. All staff members, including the Family Physician, nutritionist, laboratory technician, demonstrators, telemedicine operator, helpline service operator, and community health workers, hailed from the region. They spoke the native language fluently and possessed a deep understanding of the local geography. This local presence fostered trust and facilitated better communication with the community.
8. Attach importance to the subjective aspects of medicine; Family medicine recognizes the importance of a patient's background and social context. As a member of the community and fluent in the native language, the Family Physician at Kondavil leveraged his experience to gather a comprehensive understanding beyond the presenting complaint. He paid close attention to the patient's emotions, body language, attire, socioeconomic status, and occupation, gaining valuable insights into potential underlying issues. This holistic approach allowed him to consider factors like poverty, gender-based violence, and narcotic addiction during patient management, leading to more effective care plans.
9. Manage resources; The Kondavil Family Health Center prioritized resource management and community engagement. Community members, empowered through participation initiatives, were recruited and trained to support service delivery at satellite centers. Telementoring by the Kondavil Family Physician ensured healthcare staff were well-equipped to provide effective care. Additionally, public access to telemedicine consultations allowed patients to connect with the Family Physician via audio or video platforms.

- My experience at the Kondavil Family Health Center
- solidified my understanding of the "Five Star Doctor"
- concept, first described by Dr. Charles Boelen of the
- Witnessing a family physician embody these principles
- firsthand was truly inspirational.
The Five Star Doctor:
CARE PROVIDER: Considers patients holistically, integrating them as individuals within their family and community context. They provide high-quality, comprehensive, continuous, and personalized care, fostering long-term, trusting relationships.
DECISION MAKER: Utilizes scientific knowledge to make sound judgements about investigations, treatments, and technologies, while prioritizing individual wishes, ethical considerations, cost-effectiveness, and the best possible patient outcomes.
COMMUNICATOR: Effectively explains and advocates for healthy lifestyles, empowering individuals and communities to enhance and protect their health.
COMMUNITY LEADER: Earns the trust of the community, reconciles individual and community health needs, advises citizen groups, and initiates actions that benefit the community.
MANAGER: Works collaboratively with individuals and organizations within and outside the healthcare system to address the needs of individual patients and communities, making efficient use of available health data.
A 5-star doctor goes beyond simply treating illnesses. They empower patients to take charge of their own health. By building trusting relationships, they foster better communication and improved adherence to treatment plans, ultimately leading to better health outcomes. These exceptional doctors not only enhance individual well-being but also advocate for a more positive and patient